Enterprise WFM Platform

Built for the Future
of Contact Centers

QuNeva WFM is an AI-powered workforce management platform designed to help contact centers forecast demand, plan capacity, and schedule teams with precision — all in one place.

Forecast Models

∞

Erlang C Iterations

RTL

Arabic Support

100%

GCC-Ready

Current Version

🎯 Our Mission

Workforce management in contact centers has been stuck with outdated tools for decades — clunky spreadsheets, rigid scheduling software, and manual forecasting. QuNeva was built to change that.

We believe every contact center, regardless of size, deserves enterprise-grade intelligence. From a 20-seat team in Riyadh to a 2,000-agent operation across the GCC, QuNeva gives planners the data-driven tools to optimize every hour of every shift.

⚡ What We Do

QuNeva WFM is a full-stack workforce management platform covering the entire planning lifecycle:

📈

Demand Forecasting

9 AI-powered models including ARIMA, Holt-Winters, and hybrid neural approaches. Upload historical data, get multi-period forecasts in seconds.

📞

Erlang C Engine

Industry-standard staffing calculations with real-time SLA simulation. Know exactly how many agents you need at every 15-minute interval.

🗓️

Intelligent Scheduling

Auto-generate optimized shift schedules, handle constraints, publish rosters, and give agents a self-service portal for leave requests.

📊

KPI Dashboards

Real-time service level, ASA, AHT, occupancy, and adherence metrics. Drill down by queue, team, or agent with live intraday views.

🕐

Intraday Management

Genesys-style intraday grid showing every agent's schedule, activity, and adherence status in real time — across any interval.

🌍

Arabic RTL Support

Full right-to-left layout with Arabic UI translations. Built from the ground up for GCC operations teams who work in Arabic first.

💡 Our Values

Data over intuition. Every staffing decision in QuNeva is backed by math — Erlang C, statistical forecasting, and historical trend analysis.
Security by default. Row Level Security on every table. Zero hardcoded secrets. Org-scoped data isolation. We treat your data like we'd treat our own.
Speed without shortcuts. We build fast, but never sacrifice correctness. Every forecast model is validated, every calculation is tested.
Accessibility for all team sizes. Enterprise features at a price that doesn't require an enterprise budget. WFM shouldn't be a luxury.
Honest product, honest roadmap. No vaporware. Everything on the platform today works. If it's coming soon, we say so clearly.

👤 The Builder

QuNeva WFM was designed and built by a workforce management practitioner who lived the pain of the tools that existed — and decided to build something better.

Abdelrahman Ezzat

Founder & Lead Engineer

WFM specialist and full-stack engineer based in the GCC. Spent years managing contact center operations and building internal tools before creating QuNeva — a platform that combines deep domain expertise with modern engineering. Passionate about making workforce planning accessible, intelligent, and actually enjoyable to use.

↗ abdelrahman-ezzat.com

🛠️ Technology

QuNeva v2 is built on a modern, production-grade stack designed for performance, scalability, and developer experience:

React 18 + TypeScript tRPC v11 Drizzle ORM Supabase (PostgreSQL) Supabase Auth Tailwind CSS shadcn/ui Framer Motion Vite Cloudflare Pages Row Level Security Erlang C

Ready to transform your WFM?

Join contact centers across the GCC who use QuNeva to forecast smarter, schedule better, and meet their service levels every day.

Get Started