QuNeva Capabilities

Forecasting & staffing that speak Erlang

Per-channel volume imports (voice, chat and more) with a forecast studio and saved forecast plans.
Erlang staffing requirements per interval, capacity plans, and batch headcount for hiring waves.
Forecast accuracy on elapsed days: MAPE, WMAPE, MAE, RMSE and bias — so the forecast earns trust.
Region-aware inputs: Hijri calendar, prayer times, Ramadan and special-event windows shape the forecast.

A constrained optimizer that builds schedules from work plans, start windows and break/lunch layouts.
Repeating rotation patterns (always-forward, multi-week) for operations that run on fixed cycles.
Excel import for teams migrating from spreadsheets — validated row by row.
Grid editing with locking, activity distribution, publish-with-notifications and byte-perfect schedule restore.

Intraday monitoring and real-time adherence (RTA): who is on schedule right now, with late/absent flags.
A coverage heatmap of scheduled vs required staff per interval, with weekend and Ramadan overlays.
One approval inbox for leave, break changes, absence, overtime, work-from-home and shift swaps.
AI auto-fix detects overstaffed spans and trims them without breaking coverage — snapshot and one-click revert included.

Agents ask in their own words: my schedule, my breaks, my leave balance, the nearest leave window, my KPIs.
Leaders and planners get team KPIs and coverage summaries; everyone can ask it to find any page.
Answers come from a closed, permission-aware tool catalog — it sees only the asker's own scope and never invents numbers.
Optional guarded actions: it prepares a leave request, break change or shift trade that the user confirms with one tap.
It replies in the asker's language — Arabic (فصحى) or English — and remembers the conversation.

My Portal, My Schedule and My Requests: the full request lifecycle from an agent's phone (responsive to 375 px).
Shift preferences that feed the optimizer, plus vacation and shift bidding allocated by seniority with fairness caps.
QuNeva Pulse gamification: coins, achievements, streaks and team leaderboards.
Internal messaging within the reporting line, an org community board, and an announcements ticker.

Adherence and conformance vs actual states per agent and per day, with an actuals import.
A named-dashboard builder with live widgets, styled Excel report exports, and scheduled email deliveries.
A Gini-based fairness lens over weekends, lates and hours — because equitable schedules retain agents.
Engine-generated recommendations: low adherence, under- and over-staffing surfaced as actionable cards.

Multi-tenant isolation enforced in SQL on every query, with deny-by-default row-level security.
2FA and passkeys, login rate limiting, and automatic session revocation when a password changes.
A full audit trail of every significant action, scoped per organization.