Free Workforce Management: What QuNeva Includes
What you actually get in QuNeva's free-to-start workforce management platform — forecasting, Erlang staffing, schedule optimization, adherence, self-service and the AI assistant. No stripped demo.
"Free workforce management software" usually means one of three things: a 14-day trial, a spreadsheet template, or a scheduling toy that stops at drag-and-drop shifts. QuNeva means something different: the working platform is free to start. This article lists what's actually inside — so you can judge the claim yourself.
The full planning pipeline
The core of a WFM platform is the pipeline from data to published schedule, and all of it is included:
- Forecasting — per-channel volume imports, a forecast studio with saved plans, and accuracy tracking (MAPE, WMAPE, MAE, RMSE, bias) on elapsed days.
- Erlang staffing — requirements per interval computed from your volumes and handle times, rolled into capacity plans with shrinkage.
- Shifts & rotations — a visual builder for start windows and break/lunch layouts, plus always-forward multi-week rotations.
- Three schedule generation modes — constrained optimizer, rotation patterns, or Excel import; grid editing with locking; publish with notifications.
The end-to-end walk-through is in From Forecast to Published Schedule in Minutes.
Live operations
Once the schedule is live, you get the operational layer most "free tools" skip entirely: intraday monitoring, real-time adherence with late/absent flags, a coverage heatmap of scheduled versus required per interval, one approval inbox for leave/swaps/overtime/WFH, and an AI auto-fix that trims overstaffed spans with snapshot and revert.
Agent self-service — the adoption engine
Agents get their published schedule with every segment, the full request lifecycle, shift preferences that feed the optimizer, vacation and shift bidding allocated by seniority with fairness caps, and QuNeva Pulse gamification.
And it works on the phone in their pocket, down to 375 px, in Arabic and English.
The AI assistant
Yes — QuNeva Assist is part of the platform, not an upsell module: grounded answers about schedules, leave and KPIs, in the asker's language, within the asker's permissions, plus optional user-confirmed actions.
Analytics and reporting
Adherence and conformance per agent per day, styled Excel report exports, a named-dashboard builder with live widgets, forecast accuracy, Gini-based fairness views, and engine-generated recommendations.
What "free to start" is not
It is not a time-boxed trial and not a crippled tier. It's the platform above, working. Enterprise conversations happen when you need enterprise things — dedicated support, custom integrations, scale commitments. You start free, prove value on your own volumes, and grow from there.
If the current answer to "what does our WFM cost?" is a six-figure license before the first optimized schedule, the better question is: what would you lose by trying the free one first? Meet QuNeva.