QuNeva covers the full WFM pipeline — forecasting, Erlang staffing, capacity, shifts, optimized schedules and real-time adherence — with a built-in AI assistant that answers your agents in Arabic and English. Free to start.
QuNeva is a web-based workforce management platform for contact centers. It covers the complete WFM pipeline — historical data, volume forecasting, Erlang staffing requirements, capacity planning, shifts and rotations, optimized schedules, and real-time adherence — with agent self-service and a built-in AI assistant.
Three things. First, it is built AI-first: QuNeva Assist is a governed assistant wired into the platform's own permission system, so it answers from real data within the asker's scope and can prepare user-confirmed actions. Second, Arabic is a first-class language — complete Modern Standard Arabic UI with native RTL, Hijri calendar and Ramadan-aware forecasting, which traditional suites treat as an afterthought. Third, it is free to start, where legacy enterprise WFM typically requires long procurement and high license costs.
Yes — QuNeva is free to start. You get the working platform: forecasting, staffing, scheduling, adherence, self-service and the AI assistant.
Yes, completely. Every screen ships in Modern Standard Arabic and English with native RTL layout, verified page by page down to 375 px wide. The AI assistant also answers in the language you ask in.
QuNeva Assist runs on a closed catalog of tools with per-role permission gates, executed as the asking user. It cannot query anything outside the asker's own scope, and write actions exist only behind an explicit user confirmation. It never invents numbers — answers are grounded in tool results.
From your per-channel volumes and handle times, QuNeva computes per-interval staffing requirements using Erlang traffic models, then rolls them into capacity plans with shrinkage. Forecast quality is measured on elapsed days with MAPE, WMAPE, MAE, RMSE and bias.
Yes. Agents post shift trades that go through approval, request leave and break changes, set shift preferences that feed the optimizer, and join vacation and shift bidding rounds allocated by seniority with fairness caps.
That is exactly where it was born. Forecasting takes Hijri calendar, prayer-time and Ramadan inputs; coverage views carry Ramadan and iftar overlays; weekends are configurable per organization (e.g. Friday–Saturday); and the whole product works in Arabic with RTL.
Start free, import your volumes, and publish your first optimized schedule.
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